Terms and Conditions

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the SEXstore.ie website (the “Service”) operated by Web Digital Network (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Web Digital Network and its licensors.

Age of Consent

By placing an order on the Website, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Web Digital Network.

Web Digital Network has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Web Digital Network shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Liability and Indemnity

SEXstore.ie will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website SEXstore will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and SEXstore accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

SEXstore.ie aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Miscellaneous Provisions and Information

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

SEXstore.ie shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

The delivery time of overweight packages can be longer than 1-2 days. All packages are sent from the Spanish warehouse and the return package must also be sent here.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by SEXstore.ie.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

No delay or failure by SEXstore.ie to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of SEXstore.ie

These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and SEXstore.ie relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and SEXstore.ie for your use of this website.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Order Process

Please see the Home delivery information section for information on how to place an order. All orders that you place on this website will be subject to acceptance of these terms and conditions.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from SEXstore.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Payment

All prices are inclusive of VAT (where applicable) and sales taxes at the current rates and are correct at the time of entering the information onto the system. Prices are in Euros unless otherwise specified. Please note that if you have shared your payment profile like Apple or Google pay, others can also see the details of your purchase.

Terms and Conditions for Klarna Payments

When you choose Klarna as a payment option at checkout, you agree to the following terms and conditions:

  1. Eligibility:
    • Klarna is available only to customers residing in countries where Klarna services are provided.
    • Customers must be at least 18 years old to use Klarna. You must be 18+ to use this credit offer (0% APR).
  2. Payment Methods:
    • Klarna offers various payment options including Pay Later, Pay Now, and Financing. The availability of these options may vary based on your country and individual circumstances.
    • By selecting Klarna at checkout, you are entering into an agreement with Klarna for the chosen payment method.
  3. Credit Checks and Approvals:
    • Klarna uses soft searches with credit reference agencies. These do not affect your credit rating.
    • Klarna may perform credit checks or other assessments to determine your eligibility for their services.
    • Approval for Klarna’s payment options is not guaranteed and may be subject to Klarna’s internal review process.
  4. Payment Terms:
    • For Pay Later options, payment is due within the timeframe specified at checkout (e.g., 14 or 30 days from the date of purchase).
    • For Pay Now options, payment is processed immediately at the time of purchase.
    • For Financing options, payment terms will be detailed in the financing agreement provided by Klarna.
  5. Late Payments:
    • If you fail to make a payment by the due date, Klarna may charge late fees or interest as specified in your payment agreement.
    • Missed payments can affect your ability to use Klarna.
    • Klarna reserves the right to report late or missed payments to credit bureaus, which may impact your credit score.
  6. Returns and Refunds:
    • If you return a product, the refund will be processed according to our store’s return policy. Klarna will update your balance accordingly.
    • If a refund is processed after a payment has been made, Klarna will issue the refund to the original payment method.
  7. Data Privacy:
    • Your personal data will be processed in accordance with Klarna’s privacy policy, which can be found in the Privacy Notice.
    • By using Klarna, you consent to the processing of your data by Klarna as outlined in their privacy policy.
  8. Contact Information:
    • For any questions or issues related to Klarna payments, please contact Klarna customer support directly through their website or app.
    • For questions about your order, please contact our customer service team.
  9. Modifications to Terms:
    • We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to our website.
    • Your continued use of Klarna as a payment option after any changes constitutes your acceptance of the new terms.

By choosing Klarna, you acknowledge that you have read, understood, and agree to these terms and conditions. For any questions, please do not select this payment method; instead, contact us at info@SEXstore.ie or directly contact Klarna customer support.

Links:

By choosing Klarna, you acknowledge that you have read, understood, and accepted these terms. For more information about Klarna’s services, please visit Klarna’s website.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Ireland without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Copyright and Trademark

All contents of the SEXstore.ie Web Site are Copyright © sexstore.ie and/or its suppliers. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Data Privacy and Visitor Analytics

By using our website, you agree to the terms and conditions outlined below, as well as to our privacy policy. If you do not agree to these terms, please do not use our website.

We use Google Analytics and Clicky to log and analyze the traffic to our website. These tools help us improve the functionality and user experience of our website. When you visit our website, we collect certain information, including your IP address, browser type, and pages visited. This information is used solely for statistical purposes to understand how our website is being used and to improve its performance.

You may review Google Analytics’ privacy policy at https://policies.google.com/privacy and Clicky’s privacy policy at http://clicky.com/terms/privacy.

We log “personal data” to Clicky as follows, for the stated legitimate purposes: A “Unique ID” tracking cookie to identify unique visitors; your IP address for security and fraud prevention; and your username to help us analyze visitor behavior and assist with customer service needs.

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the GDPR. You have the right to access, correct, delete, and object to the use of your data. If you have any questions or concerns about how we handle your personal data, please contact us at info@sexstore.ie.

By using our website, you agree to the collection and use of your personal data in accordance with our privacy policy.

We reserve the right to modify these terms and conditions at any time without notice. Please review this page periodically for updates.

EU countries customs procedures

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus (EU parts), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

There are no customs duties to be paid !

International orders U.S. destination and customs procedures

International orders with customs procedures are assumed by the final recipient. U.S. Customs and Border Protection (CBP) announced that it raised the value of a shipment of merchandise imported by one person on one day that generally may be imported free of duties and taxes from $200 to $800. This means most shipments into the United States valued at less than $800 are now exempt from customs declarations and import taxes. In some cases, the regulations may differ, so please check before ordering because costs are borne by the buyer.

Therefore SEXstore.ie suggest regarding customs, you should contact U.S. Customs and Border Protection and check the information. Therefore, the SEXstore.ie cannot guarantee that you will not have to pay customs duties or other costs, is your responsibility, SEXstore cannot refund those fees. Returned orders that need customs procedures to enter SEXstore.ie again will be assumed by the company or freelance that processes the order. Not assuming customs expenses will lead to its return and will be rejected.

International orders United Kingdom destination and customs procedures

International orders with customs procedures are assumed by the final recipient. The United Kingdom (UK) left the European Union (EU) on January 31, 2020. From that moment on, a transition phase applied until December 31, 2020. As of January 1, 2021, a provisional arrangement for a trade agreement between the EU and the UK will apply.

Therefore SEXstore.ie suggest regarding customs and VAT, you should contact the your local customs office or to check the information on www.gov.uk Therefore, the SEXstore.ie cannot guarantee that you will not have to pay customs duties or other costs, is your responsibility, SEXstore cannot refund those fees. Returned orders that need customs procedures to enter SEXstore.ie again will be assumed by the company or freelance that processes the order. Not assuming customs expenses will lead to its return and will be rejected.

International orders to non EU countries customs procedures

International orders with customs procedures are assumed by the final recipient. Therefore SEXstore.ie suggest regarding customs and VAT, you should contact the your local customs office. Therefore, the SEXstore.ie cannot guarantee that you will not have to pay customs duties or other costs, is your responsibility, SEXstore cannot refund those fees. Returned orders that need customs procedures to enter SEXstore.ie again will be assumed by the company or freelance that processes the order. Not assuming customs expenses will lead to its return and will be rejected.

All orders EU or non EU.  We may not refund money for not shipped orders due to incorrect addresses.
Mandatory procedure in case of damaged packaging:
The impact on the packaging shall be noted in the presence of the carrier at the time of delivery
Refuse delivery and detail the incident in the guide clearly.
Take a picture of the guide and the package.
Call carrier Customer Service, provide shipping data and reason for refusal.
Within a maximum of two working days, send an email to info@sexstore.ie notify the photos.
Without the performance of this procedure we will not be able to accept any requests for complaint.

Returns & Refunds

The period for the consumer or user to exercise the right of return will be 14 days, which will be computed from the date of receipt of the product by the buyer or the collection date by an external agency at our facilities. The costs generated by the return of the product will be borne by the buyer.

What are the reasons for a return?

  • If you wish to return the order within 14 days of its receipt.
  • If the product does not meet your expectations and you want to return it and be refunded.
  • If the product is defective in which case it would be a product covered by the guarantee.
  • If the product received has damage caused by transportation (inform us in 24 hours from receiving).It will be necessary to take photos of the outer box to check the state in which your shipment has received in order to process any claim.

How to process a return or manage a guarantee?

  • Indicate the reason for the return and if possible, send us a video or photo to: info@sexstore.ie
  • Keep the complete product with its accessories and original packaging in a strong box.
  • Send the product to the address you’ll be adviced.
  • After receiving the package and approval, you will receive the refund in your wallet balance to use in your next order or if you wish you can request that the balance be transferred to your Card, PayPal or bank account.
  • A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

Are there items that cannot be returned?

Yes, there are some products that cannot be returned.

  • Products without their original packaging, which have been opened or that do not have their original seal.
  • Lingerie and intimate products may not be returned, we strictly follow health and safety regulations.
  • Damaged or incomplete products may not be returned.
  • Products not acquired in SEXstore. For this reason all our products incorporate security mechanisms that let us know whether or not the product was acquired at SEXstore.
  • In many cases the products include gift batteries, if the batteries do not work it does not mean that the product does not work, sometimes the gift batteries are discharged and the toy needs new batteries, in this case the product does not have a return.

We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, just follow the instructions below.

For defective items outside of the 14 day initial period, we will assist you in contacting the product’s manufacturer directly to find a resolution to your problem.

Please contact us using the form below within 14 days after the shipment has been delivered to request a Return Merchandise Authorization number (RMA). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

Once you receive your RMA number, please return the items in their original packaging, within 14 days after the shipment has been delivered, to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 15 day return period. If you have further questions or problems, please contact us.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. There are certain situations where only partial refunds are granted: – Any item not in its original condition, is damaged or missing parts for reasons not due to our error. – Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your balance if not ask for a different method, within a certain amount of days.
If you receive a refund, the cost of the initial shipping and bank fee will be deducted from your refund.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at.

Cancellation

If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000, to cancel your order within fourteen (14) working days following receipt of the goods or the date on which we began the provision of services.

Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Regional returns policies will apply; please see our Returns Policy for more information.

Cancellation is only possible until the package is handed over to the courier. After that, cancellation requests cannot be accepted. However, you still have the option to return the products and request a refund according to our Return Policy. Please note that for cancelled orders, bank charges are non-refundable, as these costs are beyond our control.

Cancellation Conditions

You can cancel your order under the following conditions:

  1. Cancellation before package processing: If you cancel your order within 1-2 hours of placing it, we will refund the full amount without a cancellation fee. This timeframe allows for quick and efficient handling of erroneous orders. After this time, if order processing has already begun, but we have not yet handed the package to the courier, a cancellation fee will be applied, amounting to 5% of the order total to cover logistics and administrative costs.
  2. Cancellation after package delivery: If the package has already been handed to the courier, the order cannot be canceled. In this case, you may return the product following our Refund Policy after receiving it. You will bear the costs of the return process.

Policy on Undelivered Packages and Refunds

If the customer fails to receive the package due to their own fault or because they provided an incorrect address, and does not correct the address with the courier service within a reasonable time, the delivery will fail or the package will be returned. In such cases, we will only resend the package once the customer has paid the courier fee again. For returned and undelivered packages, if the customer requests a refund of the order price, we will deduct a 20% handling fee and the original shipping cost from the refund amount, as these costs are attributable to the customer’s error. Please note that bank fees are non-refundable, as these costs are beyond our control, and this applies to all cancellations and refunds.

General Terms for Free Products, Samples, Promotions, and Heavy Packing

Free Products and Samples:
a. Free products and samples are valid only while supplies last.
b. The company reserves the right to make changes, including the type and quantity of complimentary items.

Promotional Periods:
a. Promotional offers and discounts may apply to specific periods.
b. The company reserves the right to change or terminate promotions at any time.

Selection of Gifts at Cart or Checkout:
a. Free products or samples must be consciously selected and added during the shopping cart or checkout process.
b. Automatic addition is not guaranteed; users must consciously choose the gift.

Depletion of Stock:
a. If the stock of free products or samples is depleted, the company is not obligated to provide additional free gifts during that period.

Right to Change:
a. The company reserves the right to change the terms at any time without prior notice.
b. Changes become effective immediately upon publication.

By accepting the above terms, customers acknowledge that they understand and agree to the company’s general terms regarding free products, samples, and promotions.

Heavy packing:
Shipping terms for bulky items such as Sex Dolls and realistic vaginas, which may weigh between 25-80 kg. The delivery time for these products is typically 3-8 business days. The mentioned delivery time is for reference only and depends on factors such as the quantity of the ordered items, the delivery location, and other logistical considerations. For further information, please contact our customer service.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Gift Cards

  • These conditions apply to gift cards purchased on SEXstore.ie
  • Gift cards must be redeemed on the SEXstore.ie website towards the purchase of eligible products listed in our online catalogue.
  • You cannot redeem SEXstore.ie gift cards on any other website.
  • Gift cards cannot be used to buy gift cards.
  • Gift cards have no cash redemption value and are not transferable or assignable.
  • If the order exceeds the amount of the gift card(s), the balance must be paid by credit or debit card, Paypal.
  • Gift cards have 1 year expiry date. Normal terms and conditions of purchase and for using the SEXstore.ie website apply.
  • Only one gift card can be redeemed per order.
  • Order and product promotions and discount coupons cannot be used when purchasing with a gift card.
  • SEXstore.ie is not responsible if a gift card is lost, sent to wrong email, stolen, destroyed or used without permission.

Purchase and Product Usage Guidelines

Product Usage and Effectiveness:
The primary purpose of our products is to meet customers’ needs. While product descriptions and efficacy claims provide information, they do not guarantee identical effects or results for every customer. Individual characteristics and sensitivities can influence outcomes.

Individual Reactions and Usage:
Due to varying bodily characteristics and sensitivities, the effects of products can differ individually. The online store is not responsible for individual reactions or consequences resulting from improper product usage.

Advice and Usage Instructions:
Although we provide recommendations and advice for proper product usage, it’s important to note that the SEXstore.ie is not liable for outcomes stemming from incorrect or inappropriate usage. Customers are encouraged to thoroughly read usage instructions before using products.

Variability of Results:
The effects and outcomes of our products can vary individually. Given unique reactions and circumstances, customers are not entitled to compensation or claims based on variations in results.

Product Descriptions and Expectations:
Product descriptions and features convey information, but they do not guarantee uniform product performance for all customers. Customers acknowledge that descriptions serve as informative guides, but they do not ensure specific effects or results.

Limitation of Liability:
Customers acknowledge that the online store is solely responsible for the sale and delivery of products. The online store is not responsible for individual product usage or resulting outcomes.

Medical and Sexual Counseling:
In the event of health concerns or questions about proper product usage, customers are strongly encouraged to seek advice from a physician or sexual counselor. For matters related to personal health, we emphasize the importance of seeking expert advice before using products. The online store is not responsible for medical or counseling opinions or recommendations.

Contact Us

If you have any questions about these Terms, please contact us info@sexstore.ie

 

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