Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using the SEXstore.ie website (the “Service”) operated by Web Digital Network (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use the website.
Accounts
When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately at info@sexstore.ie upon becoming aware of any breach of security or unauthorized use of your account.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Web Digital Network and its licensors.
You are granted a limited, non-exclusive, non-transferable license to access and use the Service solely for personal, non-commercial purposes.
Age of Consent
By placing an order on the website, you explicitly confirm that you are at least 18 years of age or older and legally permitted to purchase the items offered. If we discover that you are under 18 or otherwise not legally permitted to purchase certain items, we reserve the right to immediately cancel your order.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Web Digital Network.
Web Digital Network has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You expressly acknowledge and agree that Web Digital Network shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with, the use of or reliance upon any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to carefully review the terms and conditions and privacy policies of any third-party websites you visit.
Limitation of Liability
SEXstore.ie, including its directors, employees, affiliates, agents, suppliers, and licensors, shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, or other intangible losses arising from:
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your use of, or inability to use, our website or products;
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unauthorized access to or use of our servers or your personal information;
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interruption or cessation of our services;
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bugs, viruses, or similar harmful components transmitted to or through our website by a third party;
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errors or omissions in any content or products on the website.
We do not accept liability for injury, discomfort, or other consequences arising from improper use, misuse, or failure to follow product instructions. For health or usage concerns, always consult a physician or sexual health professional.
Our aggregate liability shall in no event exceed the amount you paid for the specific product(s) giving rise to the claim.
If products are used for business or commercial purposes, we expressly exclude, to the fullest extent permitted by law, all warranties, representations, and conditions. In these circumstances, our maximum liability is strictly limited to the replacement value of the product in question.
Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, such as natural disasters, strikes, governmental actions, or similar events.
Order Process
Please refer to our Shipping page for details regarding shipping fees, delivery times, and information on how to place an order. All orders placed on this website are subject to acceptance of these Terms and Conditions.
The ‘confirmation’ stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or acceptance from SEXstore.ie.
Acceptance of your order and completion of the contract between you and us will take place upon dispatch of the products ordered, unless we explicitly notify you otherwise.
Payment
All prices displayed on our website are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing on the website. Prices are stated in Euros, unless otherwise specified.
Please note: If you use shared payment profiles (e.g., Apple Pay, Google Pay), other users of those profiles may see the details of your purchases. You are responsible for managing the privacy settings of these profiles.
Terms and Conditions for Klarna Payments
Important Notice: Klarna payments are currently unavailable on SEXstore.ie. The following terms remain for informational purposes only, for previous Klarna users and potential future reinstatement of this payment option. We reserve the right to enable, disable, or restrict Klarna payments at our discretion.
By selecting Klarna as a payment option (when available), you agree to the following terms:
Eligibility:
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Klarna is available only in countries where Klarna operates; customers must be at least 18 years old.
Payment Methods:
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Klarna offers Pay Later, Pay Now, and Financing, depending on availability.
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Choosing Klarna creates a direct agreement between you and Klarna.
Credit Checks:
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Klarna may perform soft credit searches, which do not affect your credit score.
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Approval of Klarna payment options is not guaranteed and subject to Klarna’s review.
Payment Terms:
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Pay Later payments are due within the specified timeframe (e.g., 14 or 30 days after purchase).
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Pay Now payments are processed immediately at checkout.
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Financing terms are outlined in your Klarna financing agreement.
Late Payments:
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Klarna may charge late fees or interest.
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Late or missed payments may affect your credit score and Klarna account status.
Returns and Refunds:
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Refunds are processed per our store’s return policy; Klarna adjusts your balance accordingly.
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Klarna issues refunds to the original payment method if payments were already made.
Data Privacy:
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Your personal data is processed according to Klarna’s privacy policy, available on Klarna’s website.
Contact Information:
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For issues with Klarna payments, contact Klarna customer support directly.
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For order-related queries, contact SEXstore.ie customer support at info@sexstore.ie.
Modifications:
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We reserve the right to modify these Klarna terms anytime; changes take effect immediately upon posting.
By choosing Klarna, you acknowledge having read, understood, and accepted these terms. For further information, visit Klarna’s website.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. These Terms, along with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and SEXstore.ie regarding the use of our website and services.
Copyright and Trademark
All content on the SEXstore.ie website is protected by copyright © SEXstore.ie and/or its content suppliers. All rights reserved.
Product names, company names, logos, and other marks may be trademarks of their respective owners.
Any rights not expressly granted in these Terms are reserved.
Data Privacy and Visitor Analytics
By using our website, you agree to the terms outlined in our Privacy Policy.
We use analytics tools such as Google Analytics and Clicky to collect visitor data, including IP address, browser type, and pages visited. This data is used solely to improve website performance and user experience.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
You have the right to access, correct, delete, or object to the use of your data.
For full details, please review our Privacy Policy or contact us at info@sexstore.ie.
EU Orders and Customs Procedures
All orders within the European Union are processed and shipped from our warehouse located in Spain. As a result, there are no customs duties for shipments within the EU.
Our automated, centralized logistics system ensures fast, reliable, and seamless service throughout the EU.
We currently deliver to all EU member states, including: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus (EU parts only), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. There are no customs duties to be paid !
International Orders and Customs Procedures – U.S., United Kingdom, and Non-EU Countries
United States:
U.S. Customs and Border Protection (CBP) currently allows duty-free imports of goods valued under $800 per person per day. This means that most shipments under this amount may be exempt from duties or taxes.
However, customs regulations can vary. Customers are advised to verify applicable rules before ordering.
SEXstore.ie cannot guarantee duty exemption, and is not responsible for customs duties, taxes, or any associated charges. These costs are borne by the customer and are non-refundable.
If a package is returned due to unpaid customs charges, it may be refused upon return or destroyed by the carrier.
United Kingdom:
Following Brexit, orders shipped to the UK may be subject to customs clearance and VAT. Customers are responsible for checking the applicable rates at www.gov.uk.
SEXstore.ie does not cover or reimburse any customs fees or taxes for UK orders.
Refused or unclaimed packages due to unpaid customs will be handled as outlined below.
Other Non-EU Countries:
Customers from non-EU countries are responsible for any applicable customs duties, taxes, and clearance fees.
SEXstore.ie cannot guarantee that a package will be exempt from import costs.
If a package is returned due to unpaid duties, the customer must pay for the return shipping costs. If these are not paid, the package will be rejected and may be destroyed.
Please note: Returned international packages are subject to the same refund policy as domestic orders.
Any original shipping costs, return shipping costs, bank fees, and a 20% administrative fee will be deducted from your refund.
We do not issue refunds for destroyed packages due to customs non-compliance.
Returns & Refunds
In accordance with the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013 and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days without providing any reason.
Withdrawal period: 14 days from when you (or your designated third party, excluding the carrier) physically receive the goods.
How to withdraw: Notify us by email at info@sexstore.ie clearly stating your intention within this 14-day period.
Return obligation: Products must be returned within 14 days from your withdrawal notification.
Return costs: Return shipping costs are your responsibility unless the item is faulty or damaged in transit.
Return process:
- Obtain a Return Merchandise Authorization (RMA) number by emailing us at info@sexstore.ie.
- The RMA number must be clearly marked on your return package; returns without an RMA will be rejected.
- If the product is faulty or damaged, we may request that you provide photos or a short video to support your return request.
- Ship the goods securely with prepaid postage and tracking number.
Return requirements:
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Items must be unused, in original condition, with intact seals and original packaging.
Non-returnable items (EU Directive 2011/83/EU, Article 16(e)):
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Lingerie, intimate apparel, and personal hygiene products if opened or with broken seals.
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Items damaged due to improper customer handling.
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Products not purchased from SEXstore.ie.
Refund process:
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After inspecting returned goods, refunds will be processed within 14 days.
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Refunds will initially be credited to your SEXstore.ie account balance. Refunds to original payment methods (e.g., card, PayPal, bank account) can be requested, but original shipping and applicable bank/transaction fees will be deducted.
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No additional administrative fees apply for standard returns within the 14-day withdrawal period.
Damaged in transit:
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Notify us within 24 hours of receipt, with photos and detailed description sent to info@sexstore.ie. Follow courier instructions carefully.
Partial returns:
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If partial returns reduce the order value below our free shipping threshold, original shipping costs may be deducted from the refund.
Cancellation (Order Cancellation Policy)
In accordance with the EU Consumer Protection (Distance Selling) Regulations, you have the legal right to cancel your order within 14 calendar days after receiving the goods (please see Returns & Refunds).
Conditions for cancelling orders before delivery:
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Before processing starts (usually within 1-2 hours after placing the order): no cancellation fee will be charged.
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After processing begins, but before dispatch (handover to courier): You may still cancel, however, an administrative fee equal to 20% of the total order value will be charged to cover logistics, packaging, payment, and administrative costs.
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After dispatch (handover to courier): Cancellation is not possible. In this case, you must wait for delivery and follow our Returns & Refunds policy.
Bank and payment processing fees related to cancelled orders are not refundable, as these charges are beyond our control.
Important – Undelivered, Unclaimed or Incorrectly Addressed Packages:
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If your package is returned to us due to an incorrect address, refusal to accept delivery, or failure to collect it, the courier company may, at their discretion, either return the package to us or destroy it after a certain storage period. This decision is completely outside of our control.
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If the courier destroys the package, no refund is possible.
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If the courier returns the package to us, any refund issued will be reduced by the original shipping costs, return shipping costs, bank transaction fees, and an administrative fee equal to 20% of the total order value.
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If you wish us to resend your returned package, you will be required to pay in advance all additional fees incurred, including the return shipping cost and the new shipping cost.
We strongly advise customers to verify their delivery details carefully and ensure someone is available to accept the package upon delivery to avoid unnecessary costs or loss.
Gift Cards
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Gift cards purchased on SEXstore.ie can only be redeemed towards eligible products listed on SEXstore.ie and cannot be redeemed on any other website.
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Gift cards cannot be used to purchase other gift cards.
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Gift cards have no cash redemption value and are non-transferable.
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If the total value of your order exceeds the value of your gift card, the balance must be paid using another accepted payment method (credit/debit card, PayPal, etc.).
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Only one gift card can be redeemed per order.
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Gift cards cannot be combined with other promotions or discount coupons.
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Gift cards are valid for 1 year from the date of purchase. After expiry, the card balance will be lost and cannot be refunded or reactivated.
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SEXstore.ie is not responsible for gift cards that are lost, stolen, sent to an incorrect email address provided by the purchaser, or used without authorization.
Free Products, Samples, Promotions, and Heavy Packing
Free Products and Samples:
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Free gifts and samples are available only while supplies last.
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To receive a free product, it must be manually selected during checkout. Automatic inclusion is not guaranteed.
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If the free item is out of stock at the time of order processing, we are not obliged to offer a replacement or alternative.
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We reserve the right to change or discontinue free gifts and sample promotions at any time, without prior notice.
Promotions:
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Discounts and promotional offers are valid only during clearly stated promotional periods.
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We may change or terminate promotions at our sole discretion, without notice.
Heavy Packing (Bulky Items):
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Large items (e.g., Sex Dolls or realistic items weighing between 25–80 kg) may require 3–8 business days for delivery.
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Delivery time depends on the quantity, destination, and current logistics workload.
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For shipping estimates on bulky products, please contact us at info@sexstore.ie.
Damaged Items
If you receive a damaged product, please notify us immediately at info@sexstore.ie and follow the steps below.
Failure to complete these steps within the required timeframe will result in the rejection of your claim.
Mandatory Procedure in Case of Damaged Packaging or Products:
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Inspect the package at the time of delivery. If you see visible damage, report it to the courier immediately.
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Refuse delivery if the item appears severely damaged and note the incident on the delivery guide.
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Take clear photos of the package and the delivery guide.
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Contact the courier’s customer service with the shipping details and explain the reason for refusal.
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Send an email within 24 hours of delivery to info@sexstore.ie, attaching all photos and a short description of the issue.
Without the completion of all the above steps, we will not be able to process any claim for damaged goods.
A Return Merchandise Authorization (RMA) number is also required to return the damaged product.
Purchase and Product Usage Guidelines
Our products are designed exclusively for personal, non-commercial use by consenting adults.
Customers are solely responsible for using products correctly, safely, and in accordance with all provided instructions.
No Medical Liability:
SEXstore.ie is not a healthcare provider and does not offer medical or therapeutic advice. If you have any health concerns, sensitivities, or questions regarding proper product usage, we strongly recommend consulting a qualified physician or sexual health professional before using any product.
Product Performance Disclaimer:
Individual experiences may vary. While we provide product descriptions and guidance, we do not guarantee any specific results, effectiveness, or compatibility. These descriptions are provided for general informational purposes only and do not constitute a warranty or guarantee.
Customer Responsibility:
By purchasing and using our products, you accept full responsibility for your choices and any effects resulting from use or misuse.
We do not accept liability for individual reactions, allergic responses, or any issues resulting from improper handling, failure to follow instructions, or use in contradiction to the product’s intended purpose.
Excluded Warranties:
Where products are used for business purposes or outside the scope of personal use, all implied warranties regarding fitness for a particular purpose are expressly excluded to the fullest extent permitted by law.
In such cases, our maximum liability shall not exceed the replacement cost of the item.
No Substitute for Professional Advice:
Any suggestions, product tips, or user recommendations provided by SEXstore.ie or its staff are not a substitute for professional medical, psychological, or sexual health advice. Always consult a licensed expert when in doubt.
Product Use and Responsibility Disclaimer
Our products are intended for personal use by consenting adults. While we strive to provide accurate descriptions and product guidance, individual results may vary depending on personal characteristics and sensitivities.
It is your responsibility to read all usage instructions before using any product.
SEXstore.ie assumes no liability for any discomfort, reactions, or health issues resulting from improper use, failure to follow instructions, or individual sensitivities. We do not guarantee specific results or outcomes. Product descriptions are for informational purposes only and do not constitute medical advice or warranty of effectiveness.
If you have any health concerns or questions about appropriate product use, we strongly recommend consulting with a qualified physician or sexual health professional before use. SEXstore.ie is not liable for any consequences arising from personal health conditions or the application of external advice or recommendations not originating from our company.
Termination
We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. You may also choose to close your account by contacting us at info@sexstore.ie.
Any provisions that, by their nature, should survive termination (e.g., disclaimers, limitations of liability) will remain in effect.
Changes to These Terms
We reserve the right to modify or replace these Terms and Conditions at any time. If a change is considered material, we will make reasonable efforts to notify you at least 30 days in advance before the new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website or services after any revisions become effective, you agree to be bound by the updated Terms.
If you do not agree to the new Terms, please discontinue use of the website.